Which countries to we currently deliver to?
Currently we only deliver within the UK.
If you abroad and are interested in purchasing products from our collection, please get in touch to let us know. We are looking to add more countries to our delivery network and it would be great to know which ones to focus on first.
How long will it take for my order to arrive?
When placing an order for delivery in the UK, all orders will be sent via Royal Mail First Class, which is tracked, requires a signature and takes 2-4 working days.
Are taxes included in the total order cost?
If ordering from the UK, all VAT, delivery costs and any associated taxes are included in the prices.
How do I return an item?
We stand behind the quality of everything that we sell. However, if you are not satisfied with your purchase, we will consider all returns within 14 days of purchase.
All returned items must be unworn, unwashed with all tags in tact and in the original packaging. If this is the case.
Please contact us for any returns and we will provide the delivery address.
How do I exchange an item?
If the size doesn't fit as you would like, we will happily exchange it for another within 14 days of purchase.
All exchanged items must be unworn, unwashed with all tags in tact and in the original packaging.
Please contact us and we will provide the return delivery address.
How long will my return or exchange take to process?
It depends on how busy our logistics team is at the time, but we aim to review and process all returns within 2 weeks of receipt of the items.
There's a problem with my order, who should I contact?
If, for whatever reason, your order confirmation does not reflect what you wanted, please get in touch with us and we will try to sort it as quickly as possible.
The item I want to buy is out of stock, can I still get hold of it?
If you're interested in buying an item which is out of stock, please get in touch as it can help us to plan our future inventory and potentially get more manufactured to meet demand.
What size should I order?
Our styles fit true to size. Please read our size and fit notes on all product pages when deciding on the right size. If you need additional help, please get in touch.
Where are our products made?
Since beginning our journey back in 2015, we've had an unwavering commitment to quality and sustainability. In this regard, we have developed strong relationships with two exceptional manufacturing partners, one of which supports us with our casual range and the other with our technical collection. The former is based in Turkey and works with established brands such as Barbour and Animal. And the latter is based in Hong Kong with an exceptionally high quality client list including Rapha Cycling and Sweet Protection.
I'm interested in being sponsored, who can I speak to?
Please email us with a brief description of your profile and a link to your Instagram page.
I'm interested in stocking SP products, who can I speak to?
Please email us and we will get back to you to discuss.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number (if you have provided it). We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we may sometimes use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We may sometimes share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights..
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email.